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Find out which trading platform is right for you

In order to retrieve your journal logs in MT4/5, simply go to File &gt; Open Data Folder, and then open the folder labelled Logs.
<img data-image="xs1ybnbrynhh" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blta631326a1ac62c58/5e71784fd89dff56a1a1331a/journal-logs-1.png" data-sys-asset-uid="blta631326a1ac62c58" alt="journal-logs-1.png">
<img data-image="91uuac1fahav" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt4a5346cab2bc7802/5e71785b5e91d256a8430f9f/journal-logs-2.png" data-sys-asset-uid="blt4a5346cab2bc7802" alt="journal-logs-2.png">
To retrieve the journal logs in cTrader, simply click on the Journal tab and then select the Show In Folder button. The folder containing your log files will then appear.
<img data-image="hsepbukyrqeh" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltbec3b6dae5d9973d/5e717879d89dff56a1a13320/ctrader-journal-logs.png" data-sys-asset-uid="bltbec3b6dae5d9973d" alt="ctrader-journal-logs.png">

In order to retrieve your journal logs in MT4/5, simply go to File, Open Data Folder, then open 'Logs' folder.

How do I retrieve my journal logs

Simply right click on any pair in the 'Market Watch' window of your MT4/5 platform, and click 'Show All'. This will enable all symbols on your platform, and you can scroll through the symbols to find the pair you wish to trade.
<img data-image="v3a6en92khgr" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltefc2a4a07412eeac/5e71794917d7004aca586638/find-pair-mt4-1.png" data-sys-asset-uid="bltefc2a4a07412eeac" alt="find-pair-mt4-1.png">
Alternatively, you can right click on any pair in the 'Market Watch' window, select 'Symbols', and then locate the instrument you wish to trade from within the instrument folders. Simply select the pair and then click 'Show'.
<img data-image="n3waiiztynix" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt531b1526d5284846/5e7179603971bf49764236b9/find-pair-mt4-2.png" data-sys-asset-uid="blt531b1526d5284846" alt="find-pair-mt4-2.png">
<img data-image="851jtq6zjifr" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt45ee8ce9bd59a27c/5e7179c1d89dff56a1a13326/find-pair-mt4-3.png" data-sys-asset-uid="blt45ee8ce9bd59a27c" alt="find-pair-mt4-3.png">

On cTrader, go to 'Finder' under the 'Trade' tab. Click on an instrument type to view the available pairs. You can also search for the pair in the 'Symbols' search bar.
<img data-image="ub8s1epc3ved" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltf7f0a2a78e297363/5e7179971ded0d4ac3aeaf21/find-pair-ctrader.png" data-sys-asset-uid="bltf7f0a2a78e297363" alt="find-pair-ctrader.png">

Please click on find out more below for a detailed support guide.

I can't find a currency pair, how do I enable it on my platform

To login to your MT4/5 account on your computer, please try the following:
In MT4/5, go to File &gt; Login to Trade Account
<img data-image="td9cdemp558l" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt7a4ce96d83ba8b4f/5e717a733971bf49764236bf/mt4-platform-login-1.png" data-sys-asset-uid="blt7a4ce96d83ba8b4f" alt="mt4-platform-login-1.png">
<img data-image="mxohw0tdpkh6" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt91ba24ce89f08f66/5e717a81d89dff56a1a1332c/mt4-platform-login-2.png" data-sys-asset-uid="blt91ba24ce89f08f66" alt="mt4-platform-login-2.png">
Enter your trading account number and associated account password
Either select the appropriate server from the drop-down menu in the server field or type exactly with your keyboard: edgeXX.pepperstone.com
Replace the XX in the server URL above with the number of your server. For example, if your trading account is 333000, the server will be Edge03, so use 03 in place of XX for the full server URL.

In MT4/5, navigate to File, then 'Login to Trade Account'.

How do I login to MT4/5 on a PC/Mac

You'll have access to a range of calculators in your <a href="https://secure.pepperstone.com/?locale=en">secure client area</a>. Go to 'Trading Tools' and select the 'Calculators' tab.
<img data-image="drjy9dt9zmve" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt75ca40c0caa89027/5e717b9d341f0155c286fa3d/pip-value-margin-profit-calculator.png" data-sys-asset-uid="blt75ca40c0caa89027" alt="pip-value-margin-profit-calculator.png">

You can access a range of calculators in your secure client area.

How can I calculate pip value, margin requirement and profit on my trades

To log in to your cTrader account you’ll need to use your cTrader ID or email and the associated password that you created for this account. Do not use your cTrader account number to login.
If you need to reset your cTrader ID password, <a href="https://id.ctrader.com/reset">please reset it here</a>.
<img data-image="dkkh902icqaf" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt72e660bacda87d59/5e717c473971bf49764236c7/ctrader-login.png" data-sys-asset-uid="blt72e660bacda87d59" alt="ctrader-login.png">
Once logged in, all accounts linked to your cTrader ID will be available for you to use and switch between.

To log in to your cTrader account you’ll need to use your cTrader ID or email and password that you created for the account.

How do I login to my cTrader account

Windows has a native feature to automatically restart all the open apps the next time you turn on or restart your computer or VPS.&nbsp;For Virtual Private Server (VPS)Method 1:Windows supports this natively through Scheduled Tasks. Setting up one for Power On is done via the command line using something along the lines of:schtasks.exe /create /tn "Task Name" /ru SYSTEM /Sc ONSTART /tr"C:\command2run.cmd"&nbsp;Method 2:Step 1. Open the Windows Startup Folder.Step 2. Locate the terminal.exe file of MetaTrader 4 or MetaTrader 5.Step 3. Create a shortcut of MetaTrader 4 terminal .exe file in the startup folder.Video guide:<div><a href="https://www.youtube.com/watch?v=Fw0EVuWAz34">How to make your MetaTrader4 (MT4) application automatically start after a VPS reboot?</a></div>Details:Step 1Windows Startup Folder is a hidden system folder. There are two ways you can open this folder<ol><li>Through file explorer from the taskbar and go to this path: %APPDATA%\Microsoft\Windows\Start Menu\Programs\Startup</li><li>The second one is you can open it using the shell command (shell:startup). You can execute the shell command from the ‘'Run’' dialog box.</li></ol><img src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt27955ecb65b9f094/65ba10b8c8dd95040a24914f/VPSFAQs10.jpg" alt="VPSFAQs10.jpg" height="auto"/><img src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt20b2f4c6b761120d/65ba10ce3bc06c040a4a7f4f/VPSFAQs11.jpg" alt="VPSFAQs11.jpg" height="auto"/>Step 2:Locate the terminal.exe fileGenerally, the .exe file of MetaTrader 4 is located in the C:\Program Files (x86)\Pepperstone MetaTrader 4<img src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt4dec97a6f57855e9/65ba10ddebdc36040a8a6461/VPSFAQs12.jpg" alt="VPSFAQs12.jpg" height="auto"/>Step 3.Copy the terminal.exe file and past it into the Startup folder as a shortcut<img src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt73cf063a2006e5f9/65ba10faa3d088040aa06485/VPSFAQs13.jpg" alt="VPSFAQs13.jpg" height="auto"/>&nbsp;For Personal computers Windows 10 and 11Search for Settings or Manage Your Account &gt; Sign-in options &gt; Restart apps, turn it on<img src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt4c3734ba8b620c93/65ba110c9d4e79040a4e39dc/VPSFAQs14.jpg" alt="VPSFAQs14.jpg" height="auto"/>&nbsp;

Windows has a native feature to automatically restart all the open apps the next time you turn on or restart your computer or VPS. 

How do I automatically restart MetaTrader apps after the VPS restart?

In some cases, it can take longer than 5 business days for your funds to reach your account. This could be for a number of reasons, including the following: your payment provider rejected the funds, incorrect account details were entered, the beneficiary bank or the intermediary/correspondent bank could be causing delays because of their regulatory processes.
If it’s been more than 5 business days since the withdrawal was processed and your bank has not been able to locate the funds, please email funding@pepperstone.com and we can provide you with a receipt for the withdrawal.
If you present this receipt to your bank, they'll be able to either locate your funds for you or explain why they couldn't accept them.

In some cases, it can take longer than 5 business days for your funds to reach your account.

It's been more than 5 business days, why haven’t I received my funds yet

No, we do not withhold taxes or offer tax advice. For any tax related queries in relation to your trading please discuss with your local tax agent.

No, we do not withhold taxes or offer tax advice.

Does Pepperstone withhold taxes

Right-click on the chart and select 'Refresh Chart'. If the chart is not updating, close the platform and reopen. Ensure you are logged in and connected to the servers before refreshing the chart again.

Right-click on the chart and select 'Refresh Chart'.

How do I reset my chart data

You can download and use Pepperstone's Trading Platform on App Store and Google Play.MT4, MT5 and cTrader are all available for download on PC. All platforms have a web-based version (both Windows and Mac compatible) and a mobile phone app.Downloaded platforms of MT4 and MT5 are compatible with Windows and Mac. cTrader is only compatible with Windows.

MT4, MT5 and cTrader are all available for download.

What trading platforms can I trade with

We have a tailored <a href="/why-pepperstone/premium-clients/">professional client offering</a> for clients who meet the professional client requirements.
If you wish to get in touch with a specialist to find out more, you may send an email to <a href="mailto:support@pepperstone.com">support@pepperstone.com</a>.

We have a tailored premium client offering for clients who meet our premium service requirements.

Does Pepperstone have a Premium Service offering

These details can be found in the Fund section of your secure client area. Go to Add Funds, then select Bank Transfer. You'll be presented with the relevant account details for each of our client trust currency accounts. You can also download and print these details for future deposits.
Please use these as they are stated for deposits from your bank account. Your trading account number is the reference number for the transfer.
<img data-image="r02c7shz94il" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt61efb1b2690cec65/5e70569617d7004aca586458/add-funds-1.png" data-sys-asset-uid="blt61efb1b2690cec65" alt="add-funds-1.png">
<img data-image="m84giu54djga" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt678e251b32070424/5e7056a33971bf4976423509/add-funds-2.png" data-sys-asset-uid="blt678e251b32070424" alt="add-funds-2.png">
<img data-image="g5lvpjhup387" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt758125233bb621e6/5e7056af341f0155c286f81e/add-funds-3.png" data-sys-asset-uid="blt758125233bb621e6" alt="add-funds-3.png">

Please navigate to the 'Fund' section of your secure client area, 'Add Funds', then select 'Bank Transfer'.

Where can I find Pepperstone’s bank account details to fund my account by Bank Wire Transfer

<h3>Negative balance protection&nbsp;</h3>
In a fast moving market, it's possible that your account may go into a negative balance. If your account does fall into a negative balance, retail clients are provided with negative balance protection and we will return the balance to zero as soon as possible. Please note, negative balance protection does not apply to&nbsp;any client classified as Professional or ‘Pepperstone Pro’. <h3>50% Margin Close-Out Level</h3>
An automatic stop out will occur for retail clients when account equity falls below 50% of the margin required for open positions.&nbsp;
This percentage is constantly calculated and updated on your platform. It’s called 'margin level'. If your equity (balance minus open profit/loss) falls below 50% of the margin required to maintain the open position(s), they’ll be automatically closed. This is calculated as follows:<ul><li>Margin level (equity / margin) = &lt; 90% (margin call warning)</li><li>Margin level (equity / margin) = &lt; 50% (stop out) for Retail Clients on MT4 and MT5</li><li>Margin level (equity / margin) = &lt; 50% (stop out) for Professional Clients and Retail Clients on cTrader</li><li>Margin level (equity / margin) = &lt; 20% (stop out) for Professional Clients trading on MT4 and MT5</li></ul>

Yes, we do offer negative balance protection to our retail clients.

Does Pepperstone offer negative balance protection

MT4, MT5 and cTrader

Your withdrawal status is shown in the 'Funds' tab. Select 'History' and then 'Withdrawals' to see all withdrawals, the status, and a legend with explanations to guide you.
<img data-image="u138le3h9df6" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt72fc82b5955a1d04/5e4b7a6ff4883f446d4bba1d/transfer-funds.png" data-sys-asset-uid="blt72fc82b5955a1d04" alt="transfer-funds.png">
<img data-image="s5sckkrl9d8j" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltc9919231cb891fe8/5e4b7a870c8f3e452d07d6cc/withdrawal-status.png" data-sys-asset-uid="bltc9919231cb891fe8" alt="withdrawal-status.png">

Your withdrawal status is shown in the 'Funds' tab of your secure client area.