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Help and support

Open a trading account and get started

We believe nothing should get in the way of mastering the trade. That's why we've made it quick and easy to start trading with us.

Applying for a live trading account with us is a simple, online process.

Before you apply, make sure you have your ID documents handy. We'll need these to identify you during the application process.

The types of documents we accept are:

A valid ID document can be:

  • Passport (photo page only)
  • National ID card
  • Driver's license (with a photo)

A valid proof of address document can be:

  • Utility bills: gas, electric, or phone
  • A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
  • A council tax bill or rates bill
  • Tax statement
  • Driver’s license (with a photo) showing your address and expiry date
  • Any other government or financial institution-issued document

Requirements:

  • Must be less than three months old and show the full document
  • Must show name and residential address (PO Boxes will not be accepted)
  • Name and residential address on the document must match the application form
  • Must show a provision of services, such as money owed or paid

If you don’t have any of those, reach out to us so that we can chat to you further. Sometimes we do accept other documents. These can include:

  • Birth certificate
  • Citizenship certificate

Important: your application won’t be processed if these documents are scanned, blurry, black and white or damaged. 

If there are any issues with your application, we'll email you with clear instructions on what to do next. We're also available 24/5 on live chat to answer any questions you might have.

Ready to apply? It’s easy.

1. Register for a live trading account
 Enter your details and choose a password to create your account.

2. Take our suitability test
This short questionnaire allows us to assess your suitability to trade derivative products. Once it has been completed, we'll provide you with your results instantly.

3. Confirm your ID
Depending on your country of residence, we’ll need to verify your identity, so have your ID documents handy. Where required, we may request for additional documents.

4. Fund and trade
Once your application is approved, you can log in and fund your account.

You’re ready to trade

Once you've funded your account, you can start trading with one of our free trading platforms.

If you're new to trading or looking to practice your trading strategies in a risk-free environment, we recommend opening a demo account.

Why not enhance your experience with our range of trading tools, educational resources and social partners?

Open a live account

Trading platform support

  • How to set up MT4
  • How to set up cTrader
  • How to set up MT5
  • How to set up Pepperstone Webtrader
  • How to set up on the Pepperstone Trading App

Ready to trade?

Opening an account is quick and easy. Apply and start trading.

Get started

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support@pepperstone.com
1300 033 375
Level 16, Tower One, 727 Colins Street
Melbourne, VIC Australia 3008
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© 2025 Pepperstone Group Limited

Risk Warning: Trading CFDs and FX is risky. It isn't suitable for everyone and if you are a professional client, you could lose substantially more than your initial investment. You don't own or have rights in the underlying assets. Past performance is no indication of future performance and tax laws are subject to change. The information on this website is general in nature and doesn't take into account your personal objectives, financial circumstances, or needs. You should consider whether you’re part of our target market by reviewing our TMD, and read our PDS and other legal documents to ensure you fully understand the risks before you make any trading decisions. We encourage you to seek independent advice if necessary.

Pepperstone Group Limited is located at Level 16, Tower One, 727 Collins Street, Melbourne, VIC 3008, Australia and is licensed and regulated by the Australian Securities and Investments Commission.

The information on this site and the products and services offered are not intended for distribution to any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

© 2024 Pepperstone Group Limited | ACN 147 055 703 | AFSL No.414530